SOCIAL MEDIA CUSTOMER SERVICE STATISTICS

1. One-third of all customer complaints are never answered, most of them are in social · 2. Answering a complaint increases customer advocacy by as much as 25%.⁽¹⁾ …

Sep 23, 2021Social Media Customer Service · 1. 45% of the world’s population uses social media. · 2. Approximately one in three (34%) use social media to ⁽²⁾ …

The State of Social Media Customer Support – Invesp

84% of US consumers who sent customer service requests through social media say they have received a response from the company. Over half (51%) of respondents ⁽³⁾ …

Oct 27, 2022Twitter customer service stats · 53% of Twitter users find it helpful to see how brands answer questions or solve issues publicly. · 51% of ⁽⁴⁾ …

Social Media Customer Service: Tips and Tools to Do it Right

Consumer Reports found people are most likely to complain on the platforms where they are most active. Of consumers who posted complaints on social media, 84% ⁽⁵⁾ …

Social media users grew by 328 million between October 2018 and October 2019. · An estimated 67% of consumers now use social media networks like Twitter and ⁽⁶⁾ …

Jan 13, 20171 in 3 social media users prefer social media customer care services to telephone or email · An estimated 67% of consumers now use social media ⁽⁷⁾ …