Expert Answers to SOCIAL MEDIA CUSTOMER SERVICE STATS?

SOCIAL MEDIA CUSTOMER SERVICE STATS

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Sep 23, 2021Social Media Customer Service · 1. 45% of the world’s population uses social media. · 2. Approximately one in three (34%) use social media to (1)

Jan 31, 20227 can’t-miss social customer service stats for 2022 · 1. Facebook and Facebook Messenger represent 17% of the time spent on apps by US customers.(2)

The 5 Social Media Customer Service Stats You Must Know

1. One-third of all customer complaints are never answered, most of them are in social · 2. Answering a complaint increases customer advocacy by as much as 25%.(3)

84% of US consumers who sent customer service requests through social media say they have received a response from the company. Over half (51%) of respondents (4)

Social Media Customer Service Statistics You Need to Know

Oct 27, 2022Brands have several options for delivering customer support, but the one that appeals most to consumers is social media. From 2020 to 2021 alone (5)

Social media users grew by 328 million between October 2018 and October 2019. · An estimated 67% of consumers now use social media networks like Twitter and (6)

Jan 13, 20171 in 3 social media users prefer social media customer care services to telephone or email · An estimated 67% of consumers now use social media (7)

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